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ITIL 4 Foundation Training Course, Certification & Exam

$2,295

  • 2.5 Days
  • The next evolution of ITIL!
  • Master instructor Mark Thomas
  • Includes 2 Exam Prep Sessions
  • Includes 1 year Access to Video Course & Exam Prep
  • Includes Exam Voucher to schedule exam at your convenience

Interface Gold™Gold Benefits: Retake this course for one year. Replay™ class recordings included. Money-back guarantee. Price Match available.

Dates Available
Class Time
Guaranteed
to Run
Attend
Live Online
Rewatch with
Replay™
 
Sep 19 - Sep 21
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 4PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Oct 17 - Oct 19
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 4PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Nov 8 - Nov 10
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 4PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Dec 19 - Dec 21
Replay™ AvailableThis class date includes Interface Replay™ class recordings, available for online viewing 1 hour after each class day ends.
8AM - 4PM (PHX)
This class date is Guaranteed to Run and will not change.
Guaranteed To Run
Attend Live Online
Rewatch with Replay™
Register today - no risk!  No cancellation fees.  Full money back guarantee!
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Course Description

ITIL 4 Foundation Certification Training with Mark Thomas, found only at Interface, is a unique course experience designed to give you a firmly-anchored introduction to ITIL 4.

The course includes the ITIL 4 Foundation exam. There are prep sessions on Day 2 and the morning of Day 3 to get you ready to perform! Students can attend exam prep sessions, and will receive an exam voucher to schedule the exam at their convenience. All you need is a webcam and the ability to download the exam software.

We also include 1 year access to our ITIL 4 Foundation Certification Video Course and Exam Prep so you can be completely prepared for your exam. If you are not planning to take the exam immediately after the course, this is a great way to stay ready!

Mark Thomas brings over 25 years of professional experience, and his background spans leadership roles from Datacenter CIO to Management and IT Consulting. Mark has led large teams in outsourced IT arrangements, conducted PMO, Service Management and governance activities for major project teams, managed enterprise applications implementations and implemented governance processes across multiple industries.

Mark’s areas of expertise include:

  • Governance Solution Design, Implementation & Management
  • ITIL, CobiT, MOF, ISO20000 Consulting & Training
  • Executive, Team, & Client Coaching & Mentoring
  • Software Testing and QA
  • Project Portfolio Demand Management
  • Software Selection & Implementation
  • IT Strategy & Business Alignment
  • Team Leadership

 

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline
Day 1

1. Course Introduction

• Overview, objectives, agenda, introductions
• About the exam
• Introduction to ITIL 4

 

2. Service Management

• Value and co-creation
• Stakeholders in service management
• Products and services
• Service relationships
• Value: outcomes, costs and risks

 

3. Guiding Principles

• Overview
• Guiding principles descriptions

 

4. Service Management Dimensions Overview

• Descriptions of the four dimensions

 

Day 2

5. Service Value System

• Service value components
• Organizational considerations

 

6. Service Value Chain

• Overview
• Value chain activities

 

7. ITIL Practices

• Introduction
• General management practices
• Service management practices
• Technical management practices

 

8. Closing and Exam Preparation

 

Day 3

Test preparation session with your instructor. As a remote student you will be receiving an exam voucher to independently schedule your computer-based exam with PEOPLCERT. You will need a webcam and the ability to install software on your computer to successfully take the exam. Your exam voucher will be delivered to you via email towards the end of class.

Audience

ITIL 4 Foundation Certification Course is for anyone working in IT seeking knowledge in IT Service Management and how to provide business value. Additionally, anyone who is looking to upgrade their ITIL v3 certification and knowledge.

Prerequisites

There are no mandatory prerequisites to attend our course.

What You Will Learn

ITIL 4 is the next evolution of ITIL, providing a practical and flexible transition that allows organizations to adopt the new ways of working required by the modern digital world.  It provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy. You'll gain a new way to look at IT Service Management through a Service Value System. This provides a holistic framework which creates value in our increasingly complex, and high-velocity environment.

  • Understand the key concepts of service management.
  • Understand how the ITIL guiding principles can help an organization adopt and adapt service management.
  • Understand the four dimensions of service management.
  • Understand the purpose and components of the ITIL service value system.
  • Understand the activities of the service value chain, and how they interconnect.
  • Know the purpose and key terms of 15 ITIL practices, and details of 7 ITIL practices.
  • Prepare for the ITIL 4 Foundation exam.
Student Comments (219)
Comments about enhancing the Courseware
"I would not change anything regarding the content."
June 29, 2022 | ITIL4 Student
Comments about the Instructor
"Very knowledgeable"
June 29, 2022 | ITIL4 Student
Comments about the Instructor
"Mark is by far the best instructor I've had. His experience, expertise, and real-world examples really help learners understand the concepts presented in class."
June 29, 2022 | ITIL4 Student
Comments about enhancing the Courseware
"I can't think of anything to change."
June 29, 2022 | ITIL4 Student
Comments about the Instructor
"Extremely engaging, Mark is GREAT!"
June 29, 2022 | ITIL4 Student
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