Cisco Contact Center TRAINING

"Mark Jacob was a brilliant instructor. He was energetic and excited for the content we covered throughout the course. He provided opportunities for student input and encouraged all of us to use the lab environment as a way for troubleshooting and testing as many new ideas as possible. He is also big on giving credit where credit is due, every lecture he would bring up recommendations from previous students of the course. You can tell that Mark\'s heart is in his work and that dedication facilitates an environment for students to flourish and care about the content presented. He provides a teaching experience that has truly impressed me and will stay with me for the foreseeable future."